SERVICE

Service

Service and maintenance are important for your cargo bike to continue to run properly. Make sure to have a certified technician perform servicing on a regular basis. In addition, you can personally keep your bike in optimal condition by performing some of the maintenance yourself.

Warranty

Our warranty terms and conditions can be found Warranty Centaur Cargo - 2018.

General terms and conditions

Our general terms and conditions are available upon request. 

Frequently Asked Questions

What type of maintenance can I do myself?

In addition to the maintenance performed by a mechanic, there is a lot you can do to keep your bike in optimal condition:

  • Properly inflating the tyres

Use a bicycle pump to inflate the tyres. Cycling will be easier, you will prevent damage to spokes and rims and handling will be safer. Tyre tension depends on the size of the tyre. Tension is 4 bar for most tyres. Check tyre tension once a week. The exact desired tension is posted on the side of the tyre.

  • Lubricating moving parts

Centaur cargo bikes require the same maintenance as regular bicycles. Moving parts should be lubricated regularly, gears and brakes need regular adjusting and the derailleur on an electric bike should be kept clean.

  • Cleaning your bike

At the time of purchase you will receive a detailed explanation on how to keep your cargo bike clean. The way you clean your bike will depend on the model. The manual that is included with your bike will have detailed instructions.

How do I charge the battery?

All you need to charge the battery pack is a power outlet. The battery can be charged while mounted on the bike. Put the plug in the wall socket and carefully insert the charging cable into the battery holder on the bike. Alternatively, the battery can be removed from the bike to charge it at a different location. It takes about 4-6 hours to charge the battery. Unplug the battery when it is charged. Leaving the battery in the charger for too long may cause overheating. Only charge the battery when it is empty. Randomly charging will shorten battery life. Make sure to place the battery on a dry surface. Do not cover the battery, sufficient airflow is needed to cool it.

What about service and maintenance?

It is very important for new bikes to be serviced on a regular basis. This will keep your bike functioning properly. Regular maintenance, warranty work or repairs can be done by a certified bicycle repair shop. The number of services will depend on the intensity with which the bike is used. We suggest you schedule a service about 2 to 3 times per year.

What is the relationship with Babboe?

We are a young, enthusiastic spinoff of Babboe BV, the European market leader in family cargo bikes. Centaur Cargo builds on these years of knowledge and experience to provide businesses and government agencies with smart, affordable ‘last mile solutions’.

Where does the name Centaur Cargo come from?

A Centaur is a figure from Greek mythology, it is half human and half horse. A mythical figure that can rapidly move from one side of the city to the other, just like our bikes. Centaur Cargo: A workhorse that can transport all your goods!